1. Information We Collect
When you register and use the 7sz platform, we collect different types of information depending on the actions you take. This falls into two broad categories: information you provide directly, and information collected automatically through your use of the platform.
Information You Provide
When creating an account, you provide us with:
- Identity information: Full name, date of birth, gender, and CNIC number (required for KYC verification)
- Contact details: Email address, mobile phone number, and residential address in Pakistan
- Account credentials: Username and password (passwords are stored in encrypted form and never visible to staff)
- Payment information: JazzCash number, Easypaisa account details, bank account or IBAN for Raast transfers, and card details where applicable
- Verification documents: Copies of your CNIC, proof of address, or other identity documents requested during the KYC process
- Support communications: Messages you send to our support team via live chat or email
Information Collected Automatically
When you access the platform — whether on desktop or through the Android app — we automatically collect:
- IP address and approximate location (city/region level, not precise GPS)
- Device type, operating system version, and browser information
- Session start and end times, pages visited, and features used
- Betting and gaming activity including bets placed, games played, deposits made, and withdrawals requested
- Referral source (how you found 7sz, if identifiable)
2. How We Use Your Information
We use the information we hold about you for specific, defined purposes. We do not use your data for anything beyond what is described here without first obtaining your explicit consent.
| Purpose | Details |
|---|---|
| Account Management | Creating and maintaining your player account, processing login, resetting credentials, and managing preferences |
| Payments Processing | Handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, and cards |
| Identity Verification | Verifying your age (18+), identity, and payment method ownership through KYC procedures |
| Security & Fraud Prevention | Detecting suspicious activity, preventing duplicate accounts, and protecting against unauthorised access |
| Platform Improvement | Understanding how players use the platform to improve features, fix issues, and prioritise cricket and game content |
| Customer Support | Responding to queries, resolving disputes, and handling withdrawal or bonus complaints |
| Responsible Gaming | Monitoring activity to identify patterns that may indicate problem gambling and to apply limits if necessary |
| Communications | Sending account notifications, withdrawal confirmations, promotional offers (only if you've opted in), and policy updates |
3. Payment Information and PKR Transactions
All financial transactions on 7sz are processed in PKR. Payment data is handled with particular care given its sensitivity.
For JazzCash and Easypaisa transactions, your registered mobile wallet number is stored securely and used solely to process deposits and withdrawals. We do not store your full JazzCash or Easypaisa PIN — authorisation takes place through the respective payment gateway.
For bank transfers and Raast, your bank account number or IBAN is stored on file and used exclusively for withdrawal processing to accounts verified in your name.
For card transactions, card details are handled by our certified payment processor and are not stored on 7sz servers. We hold only a tokenised reference that allows recurring transactions without requiring you to re-enter full card details.
Transaction records — including deposit amounts, withdrawal requests, and processing timestamps — are retained as part of your account history for a period of 7 years, in line with standard financial record-keeping practices.
4. How We Share Your Information
7sz does not sell your personal data. We share information only in the following limited circumstances:
Payment Processors
To process your PKR deposits and withdrawals, we share relevant transaction details with payment providers including JazzCash, Easypaisa, Raast, and our bank and card processing partners. These providers receive only what is necessary to process the specific transaction.
Identity Verification Services
During KYC, identity document details may be verified through third-party verification services that confirm document authenticity and age eligibility. These services process your data under strict confidentiality agreements.
Game Providers
When you play games powered by third-party providers (such as slots, live casino tables, or bingo rooms), those providers receive a session token and anonymised player identifier to deliver the game. Your full personal details are not shared with game providers.
Legal and Regulatory Obligations
We may disclose your information if legally required to do so — for example, in response to a valid court order, or in the context of an investigation involving fraud, money laundering, or other illegal activity.
Business Operations
We may use third-party service providers for functions such as server hosting, analytics, and customer support tools. These providers are bound by data processing agreements that prohibit them from using your data for any purpose other than providing the contracted service.
5. Cookies and Tracking Technologies
7sz uses cookies and similar technologies on the website and in the mobile application to maintain sessions, remember preferences, and understand how the platform is used.
Types of Cookies Used
- Essential cookies: Required for the platform to function — keeping you logged in, maintaining your session, and processing transactions
- Performance cookies: Collect anonymised data on how users navigate the platform, which games are most popular, and where technical issues occur
- Preference cookies: Remember your settings, such as preferred language or display options
- Analytics cookies: Help us understand traffic sources, device types, and overall platform usage patterns
You can manage cookie preferences through your browser settings. Disabling essential cookies will prevent the platform from functioning correctly. Disabling performance or analytics cookies will not affect your ability to play games or make transactions.
6. Data Security
We apply a range of technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or loss:
- All data transmitted between your device and 7sz servers is encrypted using TLS (Transport Layer Security)
- Passwords are hashed using industry-standard algorithms and are never stored or transmitted in plain text
- Payment data is handled through PCI-DSS compliant processors
- Access to player data within 7sz is restricted to staff who require it for their job function, with access logs maintained
- Regular security assessments are conducted on platform infrastructure
- Two-factor authentication is available (and recommended) for all player accounts
While we take strong precautions, no platform is entirely immune to security risks. In the unlikely event of a data breach that affects your personal information, we will notify you as soon as reasonably practicable and take immediate steps to address the breach.
7. How Long We Keep Your Data
We retain your personal data for as long as your account is active and for a period after account closure to meet legal, financial, and regulatory requirements:
- Account and identity data: Retained for 5 years after account closure
- Financial transaction records: Retained for 7 years in line with financial record-keeping requirements
- Support communications: Retained for 3 years from the date of the interaction
- Betting and gaming activity logs: Retained for 5 years
- Marketing preferences and opt-in/opt-out records: Retained for 3 years
Once the applicable retention period has passed, personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual.
8. Your Data Rights
You have the following rights in relation to your personal data held by 7sz. To exercise any of these rights, contact our support team with your account details and the specific request.
- Right to Access: Request a copy of the personal data we hold about you
- Right to Correction: Request correction of inaccurate or outdated personal information in your account
- Right to Deletion: Request deletion of your personal data, subject to our legal retention obligations (financial records cannot be deleted within mandatory retention periods)
- Right to Restrict Processing: Ask us to stop using your data for certain purposes while a dispute or query is being resolved
- Right to Withdraw Consent: Where processing is based on your consent (such as marketing messages), you can withdraw that consent at any time
- Right to Data Portability: Request your personal data in a structured, machine-readable format
We will respond to data rights requests within 30 days. In complex cases we may need up to 60 days, and we will inform you if that applies.
9. Users Under 18
The 7sz platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18. If we discover that an account has been registered by a minor, the account will be closed immediately and any funds returned to the payment method used for deposit, following identity verification.
If you believe a minor has registered on the platform, please contact our support team immediately so the account can be investigated and closed promptly.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in how we operate, new features added to the platform, or changes in applicable requirements. When significant changes are made, we will notify active account holders via email or an in-platform notification before the updated policy takes effect.
The "Last Updated" date at the top of this page always reflects the most recent version. We encourage you to revisit this page periodically to stay informed.
11. Contact and Data Queries
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information is being handled, you can reach us via:
- Live Chat: Available from the platform during operating hours
- Email: [email protected] (please include your registered username in the subject line)
We aim to respond to all privacy-related queries within 5 business days.